Frequently Asked Questions

Custom Bead Jewelry

Custom jewelry can be personalized to any style, length or color. Creating your own custom beaded jewelry is an wonderful way to add one of a kind personal touch and express your individuality. These custom beaded pieces make ideal gifts for yourself or someone special. Our beaded jewelry is not limited to what you see here, so please contact us with what you are looking for and we’ll be happy to create your vision.

Orders and Inquiries:

For all orders or inquires, please email us or call us at 617.283.3266. Studio 518 Designs  accepts payment by check or through PayPal using Visa, MasterCard, Discover and American Express.

Shipping:

Domestic orders are shipped USPS First Class Mail unless otherwise requested. For international shipping, please check with us as the methods and charges vary according to destination.  Domestic shipping & handling starts at $5.95.  Items will be shipped within 3-5 business days. Tracking is automatically purchased on each and every package. Extra services such as Priority Mail, overnight shipping or signature confirmation can be accomodated for an additional fee; please inquire directly.

Repairs:

Studio 518 Designs guarantees the quality of jewelry and will repair jewelry free of charge when damage occurs due to normal wear. Sale items or items damaged due to mistreatment may incur a small repair fee.  For information about repairs, please email us.

Returns and Exchanges:

All returns must be postmarked within ten days of receipt of order for merchandise credit only.  Jewelry must be in its original condition and packaging before credit can be issued.  Special/custom orders and sale items are not returnable.  To return an item, please email us for a return authorization and insure any returns.  Studio 518 Designs is not responsible for lost or damaged items. Shipping and handling fees are non-refundable.

Massachusetts residents will be charged 6.25% sales tax.